Troubleshooting: PAIRED devices

SYMPTOMS:

• I can see my luminaire/device in the app but cannot use it
• I cannot add my luminaire/device to my network
• I can no longer control my luminaire
• I cannot control my luminaire using my new phone
• My luminaire will not dim
• My luminaire says it’s “Paired” (see image)
• I reinstalled/reset the Casambi app & now cannot control my luminaire

POSSIBLE CAUSES:

• If using the app for the very first time, you paired the devices, but did not share the network
• You created a "Not shared" network, then "Reset application" from the App settings. This set the app back to its default where the network did not exist. Devices then became part of a  “ghost” network
• You created a “Not shared” network, then deleted & reinstalled the App. This set the app back to its default where the network did not exist. Devices then became part of a  “ghost” network
• You chose to forget a Not Shared network (Swiped on the Network name & chose “Forget”)
• You are trying to access a “Not shared” network using a device (phone) that did not create the network 
• •You deleted an unpowered device from your network
• The network to which the device was paired has been deleted
• The network administrator changed the login details
• The device is part of a network that you do not have access rights to or know the login credentials

CURE:

To unpair a “Paired” device so that you can add it to your network, unpair the device manually

• Open app while in Bluetooth  range of the device & Navigate to More/Nearby devices
• Tap on the device & select “Unpair device”
• When the “Start” box appears, push “Start” & then power the device OFF then ON as the bar moves across the screen
• If this fails, try again with a different duration between powering OFF and ON
• To unpair an Xpress, activate it by pushing 2 buttons, then select it, choose “Unpair device”, push “Start” & then push a button while the orange bar moves across the screen
• Successful unpairing will, change the devices network name to “Unpaired”

To access a network to which you do not know the login credentials, contact the network administrator

Note: It is advised to Share your network even if you do not share the login credentials with others

Related articles:

Unpairing a "Paired" device / Cannot add a device to my network

What does paired and unpaired mean?