SYMPTOMS:
- I can see my luminaire/device in the app but cannot use it
- I cannot add my luminaire/device to my network
- I can no longer control my luminaire
- I cannot control my luminaire using my new phone
- My luminaire will not dim
- My luminaire says it’s “Paired” (see image)
- I reinstalled/reset the Casambi app & now cannot control my luminaire
POSSIBLE CAUSES:
- If using the app for the very first time, you paired the devices, but did not share the network
- You created a "Not shared" network, then "Reset application" from the App settings. This set the app back to its default where the network did not exist. Devices then became part of a “ghost” network
- You created a “Not shared” network, then deleted & reinstalled the App. This set the app back to its default where the network did not exist. Devices then became part of a “ghost” network
- You chose to forget a Not Shared network (Swiped on the Network name & chose “Forget”)
- You are trying to access a “Not shared” network using a device (phone) that did not create the network
- •You deleted an unpowered device from your network
- The network to which the device was paired has been deleted
- The network administrator changed the login details
- The device is part of a network that you do not have access rights to or know the login credentials
CURE:
To unpair a “Paired” device so that you can add it to your network, unpair the device manually
- Open app while in Bluetooth range of the device & Navigate to More/Nearby devices
- Tap on the device & select “Unpair device”
- When the “Start” box appears, push “Start” & then power the device OFF then ON as the bar moves across the screen
- If this fails, try again with a different duration between powering OFF and ON
- To unpair an Xpress, activate it by pushing 2 buttons, then select it, choose “Unpair device”, push “Start” & then push a button while the orange bar moves across the screen
- Successful unpairing will, change the devices network name to “Unpaired”
To access a network to which you do not know the login credentials, contact the network administrator
Note: It is advised to Share your network even if you do not share the login credentials with others
Related articles:
Unpairing a "Paired" device / Cannot add a device to my network
What does paired and unpaired mean?